Privacy Policy
Effective Date: January 1st 2025
USANA Health Sciences, Inc. and its worldwide subsidiaries and affiliates, jointly and severally referred as to “USANA”, “we”, “us”, “our” and “ours”, are committed to protecting the privacy and security of your personal data.
This policy describes: (1) how and why we collect, hold, process and use your personal data; (2) your rights in relation to your personal data; and (3) how to contact us in the event you have a complaint, in accordance with data privacy and security laws applicable to you in your country, including the Personal Data Protection Law (PIPL) of the People’s Republic of China, the California Consumer Privacy Act (CCPA) (California), the Personal Information Protection Act of Korea, the Personal Information Protection and Electronic Documents Act in Canada, the Philippines’ Data Privacy Act of 2012 (DPA), the Privacy Act 1988 (Cth) (Privacy Act) and Australian Privacy Principles (APPs) in Australia, the Federal Law on Protection of Personal Data Held by Private Parties in Mexico, the Personal Data Protection Act 2012 of Singapore, the General Data Protection Regulation (GDPR) (Europe), the United Kingdom General Data Protection Regulation (UK GDPR), and any other applicable laws, regulations and secondary legislations, as amended or updated from time to time, in the relevant jurisdiction to which the processing relates (collectively, the “Data Protection Legislation”).
Specific privacy and information practices may apply to some of our services in certain jurisdictions to reflect local practices and legal requirements. If you reside or use our services in a country or region specifically mentioned in Section 14 “Country / Region Specific Terms” below, those terms and conditions under the relevant country/region shall specifically apply to you. If there is any inconsistency between this policy and any of the special language versions, special language versions shall prevail for residents in the jurisdictions they cover.
This policy applies to you when USANA processes your personal data, including when you:
• Visit our website or any microsites, online shopping websites, other websites provided and operated by us, or other website operated by third-parties on behalf of us that post a link to this policy (collectively, the “USANA Website”),
• Use a USANA mobile application,
• Enrol as an Associate, Affiliate, or Preferred Customer on the Hub, through Customer Service, in person, or otherwise,
• Buy our products online, over the phone, through Customer Services, or in person,
• Create an account with us,
• Engage with our promotions, surveys or provide marketing response to our engagement activities,
• Register for events (including USANA conventions, incentive trips, promotions, or sales events) or travel,
• Elect to receive newsletters or product updates and offers, or
• Contact us in any other way.
It is important the personal data USANA holds about you is accurate and current. Please keep USANA informed if your personal data changes. Any inaccurate or false information may prevent us from providing services to you or lead to a delayed service.
1. Who are we?
USANA is an established leader in the health and wellness industry and develops, manufactures and sells nutritional supplements, foods, energy, personal care and skincare products. USANA is incorporated in the state of Utah in the United States, with the registered office at 3838 W Parkway Blvd, Salt Lake City, UT 84120, USA. USANA operates worldwide offices. Below is a list of entities that may act as a data controller for the processing of your personal data:
1. USANA Australia Pty Ltd (Australia)
2. USANA Canada Co. (Canada)
3. BabyCare Ltd. (China)
4. USANA Health Sciences Colombia SAS (Colombia)
5. USANA Health Sciences France (France)
6. USANA Europe GmbH (Germany)
7. USANA Hong Kong Limited (Hong Kong)
8. USANA Health Sciences Indonesia (Indonesia)
9. USANA Health Sciences Japan, LLC (Japan)
10. USANA Health Sciences Korea Ltd. (Korea)
11. UHS Essential Health (Malaysia) Sdn. Bhd. (Malaysia)
12. USANA Mexico, S.A. de C.V. (Mexico)
13. USANA Health Sciences Singapore, Pte Ltd. (Singapore)
14. USANA Health Sciences Thailand Ltd. (Thailand)
15. USANA Health Sciences, Inc. (USA)
16. USANA New Zealand Ltd. (New Zealand)
17. UHS Essential Health Philippines Branch (Philippines)
18. USANA Health Sciences France – Sede Secondaria (Italy)
19. United Kingdom Branch
20. Spain Branch
21. Romania Branch
22. Netherlands Branch
23. Belgium Branch
24. Taiwan Branch
In Section 14 below you can find additional information specified for “Country / Region Specific Terms”.
For the purpose of the Data Protection Legislation, we are the “data controller” or the similar concept. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this policy.
2. How to contact us
Should you have any questions regarding this policy, you can contact our Data Protection Officer either by post, (Data Protection Officer, 3838 W Parkway Blvd, Salt Lake City, UT 84120, USA), by email (dataprivacy@usanainc.com), or as the local Data Protection Officer as follows. Please mark all correspondence with: “FAO Data Protection Officer”.
You may also contact the Data Protection Officer using the contact details provided in the “Contact Us” link at the bottom of USANA Website homepage to the extent that a local Data Protection Officer is required under the applicable Data Protection Legislation.
3. What personal data do we collect?
The personal data refers to any information you provide to us that relates to an identified or identifiable individual. The personal data we collect might include:
• Your personal details, such as when you use the USANA Website, your IP address and traffic data,
• Location data, weblogs and other communication data, and
• The resources that you access; when you fill in forms on USANA Website, subscribe to any service, request further services, or contact us about USANA products and services; when you contact us, we may keep a record of that correspondence.
In the event that you order any products or request services from USANA, we may need to further process your first name, last name, email address, mobile number, domicile country, postal code, payment card details, delivery address, etc. If you are or intend to become a Retail Customer, Preferred Customer, Affiliate or Associate of USANA, or in any way interact with us, we will hold personal data about you relevant to our relationship with you, in accordance with applicable internal and statutory rules and policies.
If you provide USANA with any personal data of other individuals (for example, your downline customers, spouse or dependents), it is your responsibility to inform them of this policy and their rights with respect to such data, to comply with applicable law in processing their personal data, and to obtain the appropriate consent of those individuals where legally required. We may collect information from our Retail Customers (to the extent applicable), which includes:
• Personal details: Name (first, middle, last, or similar identifier), email address, phone number, mailing address, age, education, occupation, language, gender, marital status, family size, and income;
• Transaction details: bank account and payment/credit card details, and other details about payments to and from you and about products and services you have purchased or seem to prefer from us, etc;
• Technical details: includes IP address, geolocation data, your login data, traffic data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, username and password, and other technology on the devices you use to access USANA Websites, analytics, search history, website usage;
• Detail on personal devices: hardware model, device MAC address, operating system type, software list, unique device identification code, etc., that describe the basic status of the commonly used personal devices, etc.
We may collect personal data from our Preferred Customers, which includes:
• Personal details: Name (first, middle, last, or similar identifier), domicile country, mailing address, email address, phone number, date of birth, gender, languages spoken, age, education, occupation, gender, marital status, family size, and income, etc.;
• Identity details: tax ID number, ID card, passport (usually for those traveling internationally), marriage certificate (if registering with a spouse in certain markets), or other identifying documentation;
• Technical details: includes IP address, geolocation data, your login data, traffic data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, username and password, and other technology on the devices you use to access USANA Websites, analytics, search history, website usage;
• Transaction details: bank account and payment card details, delivery address, billing address, registered information with bank, correspondence record, transaction and consumption records, coupons, and other details about payments to and from you and about products and services you have purchased or seem to prefer from us. etc.;
• Marketing and Communications details: your preferences in receiving marketing from us and your communication preferences;
• Detail on personal devices: hardware model, device MAC address, operating system type, software list, unique device identification code, details that describe the basic status of the commonly used personal devices, etc.
We may collect personal data from our Associates and Affiliates, which includes:
• Personal details: Name (first, middle, last, or similar identifier), marital status, title, date of birth, country of citizenship, languages spoken, age, education, occupation, gender, marital status, family size, and income;
• Identity details: tax ID number, ID card, driver’s license number, passport (usually for those traveling internationally), marital status, marriage certificate (if registering with a spouse in certain markets), or other identifying documentation;
• Contact details: includes billing address, delivery address, email address, social media handles, and mobile numbers;
• Transaction details: bank account and payment card details, delivery address, billing address, registered information with bank, correspondence record, transaction and consumption records, coupons, photocopy of bank card, and other details about payments to and from you and about products and services you have purchased from us or seem to prefer, etc.;
• Technical details: IP address, geolocation data, device ID, your login data, traffic data, browser type, and version, time zone setting and location, browser plug-in types and versions, operating system and platform, username and password, and other technology on the devices you use to access USANA Websites, analytics, search history, website usage;
• Profile details: includes your username and password, your interests, preferences, feedback, and survey responses;
• Marketing and Communications details: your preferences in receiving marketing from us and our third-parties and your communication preferences, survey responses.
If you fail to provide certain personal data when requested, it may delay or prevent us from providing our products and services to you, performing the contract we have entered into with you, and/or we may be prevented from complying with our legal obligations. In short, we may have to terminate our business relationship with you.
The categories and scope of personal data we collect about you may vary from time to time, depending on your choice of and interaction with our products and services, as well as the country or region in which you live.
Some of the personal data we request from you in connection with providing you with products and services is mandatory. In the event that you elect to not provide such personal data to us, we may not be able to provide you with our products and services. In those circumstances, we may have to end our business relationship with you. We will seek to notify you if this is the case in due course.
Your personal data will be used and disclosed by USANA only for the purposes for which it was provided, including the purposes set out in this policy, unless you agree otherwise or for other specific reasons such as if the use or disclosure of this information is required by law.
Sensitive personal data
Depending on the applicable Data Protection Legislation and the nature of the services provided by us, some of the information we collect may be sensitive personal data. For example, USANA may process your bank card information to process your payment. We may also collect other sensitive personal data about you based on our local practice from time to time. We will only collect sensitive personal data about you in accordance with the applicable Data Protection Legislation, such as on the basis of your appropriate consent.
Minor’s personal data
We do not knowingly solicit or collect personal data from anyone under the minimum age of minors defined in Country / Region Specific Terms under the applicable laws of your jurisdiction.
However, due to the technical limitations, we may not be able to identify the exact age of our users under certain circumstances. If you have not yet reached the minimum age defined in your jurisdiction, please do not use our service or disclose any of your personal data to us.
4. Why do we process your personal data?
Where lawfully permitted, USANA may process your personal data for the following purposes:
• Process your Associate/Preferred Customer/Affiliates application, account creating, authentication, and management (managing user logins, passwords and profiles);
• Carry out our rights and obligations arising from any agreements entered into between you and us (including to process, fulfill and notify you of the status of your product order, to process one-time or recurring payments, to process your product return and exchange request, and to provide you customer service);
• Provide Preferred Customer/Associate/Affiliates services such as planning and facilitating meetings and training or Associate/Affiliates benefits;
• General administration, including eligibility and payments under the Compensation or Commission Plan;
• Prevent and detect fraud against you or us;
• Ensure business policies are adhered to and the confidentiality of commercially sensitive information;
• Allow you to participate in interactive features of our service when you choose to do so;
• Send you the latest marketing information about our company, events, product/service specials, where you have consented to be contacted for such purposes;
• To facilitate communication between you and your sponsors and upline business leaders; publish USANA newsletters that may contain personal information (such as name, country, rank);
• Create promotional materials, statistical analysis, policies, marketing plans and strategies, company and intra-group communications, downline genealogy reports or other related business issues;
• Perform analytics in order to provide you with better services, to know your preferences and targeted communication;
• Improve existing products and services, research and develop new products and services;
• Register for events;
• Facilitate and improve your use of the USANA Website;
• Comply with applicable laws and regulatory requirements, including without limitation tax reporting requirements and compliance with information disclosure requests from governmental authorities, and assist with any governmental or police investigation; and
• Other purposes directly relating to any of the above. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you, seek your appropriate consent, or we will explain the legal basis other than the consent which allows us to do so.
5. Our legal basis of processing personal data
If required by applicable Data Protection Legislation, we will seek to obtain your consent to process your personal data, and only process your personal data upon receiving such consent. When required and allowed by applicable Data Protection Legislation, we may process your personal data for a legitimate interest, for purposes necessary for the performance of a contract with you, for example for the processing or fulfilment of orders for our products or services, or for complying with our legal obligations.
6. Direct marketing communications
Subject to your consent, we may use your personal data to send you marketing updates (by email, text message, or post) about our services, including special offers, promotions, incentives or other information in terms of our products/services we think may be of interest to you.
In connection with such marketing, we may use your name, contact details, products and services portfolio information, transaction pattern and behaviour, financial background, and demographic data held by us. Where data are processed for the purposes of direct marketing, you have the right to opt out of receiving direct marketing communications at any time and we will arrange effective procedures accordingly allowing you at any time to “opt-out” from having your data used for such purposes.
We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business. Please find detailed information about our Direct Communication Policy on USANA Website at the footer of the homepage.
7. To whom we may disclose or transfer your personal data
Why might USANA share your personal data with third-parties?
USANA will share your personal data with third-parties where required by law, where it is necessary to perform the contract we have entered into with you, based on your appropriate consent or other legal bases as legally permitted.
Which third-parties may receive and process your personal data?
Where applicable Data Protection Legislation permits, USANA may share such data from time to time with the following third-parties, which will be bound by confidentiality and data protection obligations:
• Other entities within the USANA group (“USANA Organization”), those USANA employees, directors, managers, and its local and foreign associated/affiliated companies who have a need to access your personal data to carry out their responsibilities, if necessary for (one of) the purposes listed in this policy. Please see Section 1 for the list of entities within the USANA Organization. Such data access will strictly take place on a “need to know” basis in order for the recipients to fulfill the processing purposes in their capacity;
• Sponsors and Upline business leaders who may need access to downline Associates’ personal information in order to monitor sales activity and business development in their personal sales groups, and so that they can carry on their USANA business generally;
• Third-parties that help us deliver our products to you, e.g. payment service providers, thirdparty logistics companies;
• Third-parties that help us run our business, agent, contractor, supplier, vendor, or third-party service providers who provide administrative, IT, marketing, printing, fulfilment, web-tools, fraud prevention or other services to USANA or its affiliated companies;
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, security, insurance and accounting services;
• Third-parties that help USANA with events, travel, or conventions;
• Third-parties that help us collect surveys or feedback from you;
• Internal Revenue Service, government agencies and regulators, and others who require reporting of processing activities in certain circumstances; and
• Law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
USANA third-party service providers are required by law to take appropriate security measures to protect your personal data. We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you in accordance with legal requirements and with our instructions, and that they will take appropriate security measures to help prevent unauthorized or accidental access, processing, erasure, loss or use of the data transferred to these service providers for processing. USANA only permits them to process your personal data for specified purposes and with appropriate security measures in place.
What about other third-parties?
USANA may also disclose your personal data to third-parties as a result of or in preparation for the possible sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation of USANA. If any change happens to the original process purpose or method, then the new owners may notify you and request your consent accordingly.
International Data Transfer
To deliver our products and services, it is sometimes necessary for us to share your personal data with parties outside the country where you are located. Specifically, our primary servers and head office are located in the United States, and many of USANA’s agents, contractors, suppliers, vendors, and third-party service providers, or competent supervisors are also situated worldwide, which may make it necessary to transfer, disclose, store or process your personal data outside of the country in which it is collected.
Whenever USANA conducts any such international transfers of your personal data, we will ensure that such transfer is in compliance with applicable Data Protection Legislation.
8. Data security
USANA endeavours to maintain appropriate physical, procedural and technical security over our offices, IT systems and data centers so as to prevent any unauthorized access, disclosure, copying, use or modification of personal data. USANA has put in place security measures appropriate to protect against the risk of personal data being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. For example, any personal data you provide will be processed on USANA’s or its third-party vendors’ secure servers. Your personal data is encrypted in transit and your tax ID number and payment card information are encrypted to protect your personal data against unauthorized access.
USANA has also put in place appropriate measures and procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. We will take commercially reasonable steps to ensure that any personal data held by us is protected against unauthorized or accidental access, processing, erasure, loss, or use.
9. How long your personal data will be kept
USANA will only retain your personal data for as long as is necessary to fulfill the purposes for which it is collected. The retention period is determined by the category and type of data. This is subject to cases in which we may need to retain your data for longer than the retention period in order to comply with a legal requirement, such as a litigation hold or government investigation.
Different retention periods apply for different types of personal data and depending upon your country of residence. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, USANA may anonymize or take other similar technical methods related to the personal data so that it can no longer be associated with you, in which case USANA may use such information without further notice to you.
10. Your data subject rights
We will respond to and honor when you exercise your data subject rights on a case-by-case basis in accordance with the applicable Data Protection Legislation. Under certain circumstances, as proscribed by applicable Data Protection Legislation in your geographic country/region, you may have the right to:
• Request access and copy to your personal data. This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully;
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected;
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing;
• Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example, if you want us to establish its accuracy or the reason for processing it;
• Withdraw consent to our processing of your personal information. You can exercise this option at any time by contacting us, using the contact details outlined above. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in accordance with applicable Data Protection Legislation;
• Object where we are processing your personal data for direct marketing purposes; • Request the transfer of your personal data to another party;
• Make a complaint If you believe that USANA has breached this policy or applicable Data Protection Legislation; and
• Other rights as authorized and permitted by the applicable Data Protection Legislation.
If you want to exercise any of the above rights, including the right to withdraw consent to the processing of your personal data, please click here [hyperlink to be inserted] or, alternatively, contact USANA at dataprivacy@usanainc.com (or dataprivacy@baoying.com for those located in China). We will deal with the foregoing request and provide a response thereto within 30 days unless the applicable Data Protection Legislation otherwise required, provided that we have all the necessary information. In cases where further information, assessment, or investigation is required, we will seek to agree on alternative time frames with you. When you request the erasure/restricted processing of your personal data or withdraw your consent to the processing of your personal data, please note that this may give rise to the termination of our relationship with you or prevent us from providing you with certain services/benefits. If you are not satisfied with our response or believe we are not lawfully processing your data you can also complain to a supervisory authority at any time.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if any request made by you is clearly unfounded or excessive if permitted by applicable Data Protection Legislation. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
11. Cookies
When you visit a USANA Website, we may obtain information about your general internet usage by depositing certain bits of information called “cookies” in your web browser software or the hard drive of your computer. Cookies are sent back only to the USANA Website that deposited them when a visitor returns to that site.
Cookies help us improve the USANA Website and provide you with a better and more personalized service. Some of the cookies we use are essential for the USANA Website to operate.
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using USANA Website. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy and Cookie Setting link in the footer of the USANA Website.
12. Personal data of customers and other Associates/Affiliates
The Associate/Affiliate agrees that where, in the course of conducting a USANA distributorship, the Associate/Affiliate collects and/or processes the personal data of customers or other third-parties including any other Associate/Affiliate (“Third-party Personal Data”), then the Associate/Affiliate will process such personal data as a data processor on behalf of USANA as the data controller and will do so only for the purposes and only by the means set out in, and otherwise only in accordance with this policy and the applicable Data Protection Legislation.
The Associate/Affiliate may only process Third-party Personal Data, which has been collected through approved USANA channels or materials (such as customer forms) provided to the Associate/Affiliate. The Associate may only process Third-party Personal Data for the purposes of the development and conduct of the Associate’s USANA distributorship, including performing any contract with the relevant third-party in accordance with this policy.
The Associate/Affiliate will ensure that it has in place appropriate security measures, reviewed and approved by USANA, to protect against the risk of unauthorized or unlawful processing of Thirdparty Personal Data and against the accidental loss or destruction of or damage to that personal data. The Associate/Affiliate will notify USANA as soon as possible and in any event within 24 hours of becoming aware of any data breach involving Third-party Personal Data and will assist USANA in responding to any data breach, any request from a data subject including any exercise of a data subject’s rights, and in demonstrating compliance with applicable Data Protection Legislation. The Associate/Affiliate will maintain records of its processing activities in the form provided by USANA.
The Associate/Affiliate may not conduct any international transfer of any Third-party Personal Data otherwise than by uploading for storage on USANA’s own secure servers. The Associate/Affiliate may not appoint any third-party processor to process any Third-party Personal Data.
On termination of the Associate/Affiliate Agreement, the Associate/Affiliate will, at USANA’s written direction, delete any Third-party Personal Data unless required to retain it under applicable Data Protection Legislation.
13. Changes to this policy
We may change this policy from time to time. Any changes we may make to this policy in the future will be posted on the footer of your USANA market’s homepage. Where changes to this policy will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you sufficient advance notice, and/ or appropriate consent if required by applicable Data Protection Legislation.
14. Country / Region Specific Terms
A. China/Mainland China
If you reside in China, BabyCare Ltd. and its subsidiaries, or sister companies, as the data controller, are obliged to protect your personal data in accordance with the PIPL and other applicable regulations. For China-dedicated platforms such as website(s), apps, and WeChat mini programs, a more specific privacy policy will apply in addition to this policy.
B. Philippines
Sensitive Personal Information: Your marital status, date of birth, gender, and identifying documentation issued by government agencies (tax ID number, ID card, passport, etc.) are considered sensitive personal data under the DPA, and thus we will obtain your separate consent prior to any processing of such data, unless we have other legal bases (most commonly, when processing is provided for by existing laws and regulations: provided, that said laws and regulations do not require the consent of the data subject for the processing, and guarantee the protection of personal data), and take strict protection measures during the period we retain such data.
C. Australia
In Australia, your personal data is collected, used or disclosed in accordance with the Privacy Act and the APPs by USANA Australia Pty Ltd . For the avoidance of doubt, reference to “process” or “processing” in this policy includes a reference to the collection, use or disclosure of personal data. As mentioned above at ‘7. To whom we may disclose or transfer your personal data’, your personal data may be shared with our affiliates, subsidiaries and other third parties, who may be located in a different country to you (Overseas Recipients). These Overseas Recipients may be located in various jurisdictions, such as Canada, China, Colombia, the European Union, Hong Kong, India, Indonesia, Japan, Malaysia, Mexico, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, the United Kingdom, the United States, which may not afford the same protections as in Australia. Where your personal data is transferred to Overseas Recipients, we will take reasonable steps to ensure that the Overseas Recipients will handle your personal data in accordance with the Privacy Act and APPs. These steps may include entering into contractual arrangements to safeguard your personal data where appropriate.
If you are located in Australia, you have the following rights in respect of your personal data that we hold:
• you may request access to personal information that we hold about you; and
• you may request the correction of your personal information if it is inaccurate, out-of-date, incomplete, irrelevant or misleading.
You can ask for access or correction of your personal data by contacting us at dataprivacy@usanainc.com. If we refuse to give you access to, or correct, your personal data, we must notify you in writing setting out the reasons.
If you have any queries or complaints about this Privacy Policy or consider there has been any breach of the APPs, please contact us in writing. If you are dissatisfied with the outcome of the complaint or the way in which the complaint was handled, then you may contact the Office of the Australian Information Commissioner (OAIC).
D. México
(1) This Privacy Policy is considered a full Privacy Notice in terms of the data protection and privacy legal framework in Mexico.
(2) Your consent is our legal basis to process your personal data.
(3) Data Controller: USANA Mexico, S.A. de C.V. (“USANA Mexico”), located at [include full street address], is the controller of your personal data.
(4) Personal Data Collected. We do not collect personal data that is considered sensitive in Mexico.
(5) Processing purposes: The purpose mention in Section 6 and the following purposes mentioned in Section 3 are considered ancillary purposes:
- Send you the latest marketing information about our company, events, product/service specials, where you have consented to be contacted for such purposes;
- To facilitate communication between you and your sponsors and upline business leaders; publish USANA newsletters that may contain personal information (such as name, country, rank);
- Create promotional materials, statistical analysis, policies, marketing plans and strategies, company and intra-group communications, downline genealogy reports or other related business issues;
You may opt-out to ancillary purposes sending us an email at dataprivacy@usanainc.com.
(6) Your Rights. In addition to the rights mentioned in Section 10, you have the following rights: i) object the processing of your personal information; and ii) limit the use or disclosure of your personal data.
If you want to exercise any of your rights in Section 10 or those previously mentioned please send us an email at dataprivacy@usanainc.com. Your request must include: (i) full name; (ii) a copy of your official identification; (iii) a description of the personal data which is intended to be exercised; and (iv) any other element or document that facilitates the location of your personal data.
We will respond to any complete request within 20 business days. The response will indicate whether the request is admissible. If it is admissible, we will make the determination within 15 business days from the date you communicate the response. The deadlines may be extended in accordance with the applicable law. If you exercise your right of access, we will provide digital documents.
The right to request the transfer of your personal data to a third party does not apply in Mexico.
(7) Data Transfers. Your consent is not required for the data transfers to “third parties” mentioned in Section 7. With your consent to this privacy notice, you also consent the data transfers to “other third parties” mentioned in Section 7.
(8) Personal data of customers and other Associates/Affiliates: In addition to the obligations mentioned in Section 12, Associates/Affiliates agree to keep confidential personal data processed on behalf of USANA Mexico.