Processing time

Product orders placed before 3:00 PM EST Monday through Friday will be shipped the same day. Product orders placed after 3:00 PM EST or on weekends will ship the next business day. Standard delivery is three to five business days. Delivery or shipping times may be affected by seasonal volume.

Shipping options

Product orders are shipped via Canada Post. Canada Post will deliver the packages themselves and the tracking information will reflect this. Canada Post can deliver to a PO Box. If your delivery address is a PO Box.

Shipping rates

The rates charged for shipping your order are based on the total weight of your product order. Before the last checkout page, you will see the shipping and handling charges.

Shipping rates are subject to change based on current carrier rates and seasonal surcharges. While we are not responsible for the increases, we do everything possible to minimize the effects on our customers.

Order tracking

Once the tracking number has been provided by the carrier, the tracking number will be emailed to you.

Cancel an order

Automatic orders must be canceled by Friday 3:00 PM EST. Once an order is processed by our fulfillment center, we cannot stop, intercept or redirect the package. Please see the return policy to return an order for a refund.

Temporary out of stock

Items temporarily out of stock are usually listed on the Products page. If any component in your order is out of stock, we will do our best to split the order and ship the available components.

However, if the expected return date for in-stock items is less than one week, the order may be slightly delayed until it can be shipped in its entirety. If the expected return date for in-stock items is more than one week, you will receive an email notification.